Texas Utilities Code

§ 64.157 — DISPUTES

UT § 64.157Title 2. PUBLIC UTILITY REGULATORY ACT · Part C. TELECOMMUNICATIONS UTILITIES · Ch. 64. CUSTOMER PROTECTION · Art. D. PROTECTION AGAINST UNAUTHORIZED CHARGES

Statute text

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(a)The commission may resolve disputes between a retail customer and a billing utility, service provider, or telecommunications utility.

(b)In exercising its authority under Subsection (a), the commission may:

(1)order a billing utility or service provider to produce information or records;

(2)require that all contracts, bills, and other communications from a billing utility or service provider display a working toll-free telephone number that customers may call with complaints and inquiries;

(3)require a billing utility or service provider to refund or credit overcharges or unauthorized charges with interest if the billing utility or service provider has failed to comply with commission rules or a contract with the customer;

(4)order appropriate relief to ensure that a customer's choice of a telecommunications service provider is honored;

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Legislative history

Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.