Texas Utilities Code

§ 64.102 — RULES RELATING TO CHOICE

UT § 64.102Title 2. PUBLIC UTILITY REGULATORY ACT · Part C. TELECOMMUNICATIONS UTILITIES · Ch. 64. CUSTOMER PROTECTION · Art. C. CUSTOMER'S RIGHT TO CHOICE

Statute text

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The commission shall adopt and enforce rules that:

(1)ensure that customers are protected from deceptive practices employed in obtaining authorizations of service and in the verification of change orders, including negative option marketing, sweepstakes, and contests that cause customers to unknowingly change their telecommunications service provider;

(2)provide for clear, easily understandable identification, in each bill sent to a customer, of all telecommunications service providers submitting charges on the bill;

(3)ensure that every service provider submitting charges on the bill is clearly and easily identified on the bill along with its services, products, and charges;

(4)provide that unauthorized changes in service be remedied at no cost to the customer within a period established by the commission;

(5)require refunds or credits to the customer in the event of an unauthorized change; and

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Legislative history

Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.