Texas Utilities Code

§ 64.004 — CUSTOMER PROTECTION STANDARDS

UT § 64.004Title 2. PUBLIC UTILITY REGULATORY ACT · Part C. TELECOMMUNICATIONS UTILITIES · Ch. 64. CUSTOMER PROTECTION · Art. A. GENERAL PROVISIONS

Statute text

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(a)All buyers of telecommunications services are entitled to:

(1)protection from fraudulent, unfair, misleading, deceptive, or anticompetitive practices, including protection from being billed for services that were not authorized or provided;

(2)choice of a telecommunications service provider and to have that choice honored;

(3)information in English and Spanish and any other language as the commission deems necessary concerning rates, key terms, and conditions;

(4)protection from discrimination on the basis of race, color, sex, nationality, religion, marital status, income level, or source of income and from unreasonable discrimination on the basis of geographic location;

(5)impartial and prompt resolution of disputes with a certificated telecommunications utility and disputes with a telecommunications service provider related to unauthorized charges and switching of service;

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Legislative history

Added by Acts 1999, 76th Leg., ch. 1212, Sec. 55, eff. Sept. 1, 1999.