Texas Utilities Code

§ 55.088 — ACCESS TO LIVE OPERATOR REQUIRED

UT § 55.088Title 2. PUBLIC UTILITY REGULATORY ACT · Part C. TELECOMMUNICATIONS UTILITIES · Ch. 55. REGULATION OF TELECOMMUNICATIONS SERVICES · Art. D. OPERATOR SERVICE PROVIDERS

Statute text

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(a)A dominant or nondominant telecommunications utility that provides operator service shall ensure that a caller has access to a live operator at the beginning of a live or mechanized operator-assisted call through a method designed to be easily and clearly understandable and accessible to the caller.

(b)A telecommunications utility described by Subsection (a) shall submit to the commission for review the method by which the utility will provide access to a live operator.

(c)This section applies regardless of the method by which the telecommunications utility provides operator service.

(d)This section does not apply to a telephone located in a prison or jail facility.

Legislative history

Acts 1997, 75th Leg., ch. 166, Sec. 1, eff. Sept. 1, 1997.