Texas Utilities Code

§ 39.101 — CUSTOMER SAFEGUARDS

UT § 39.101Title 2. PUBLIC UTILITY REGULATORY ACT · Part B. ELECTRIC UTILITIES · Ch. 39. RESTRUCTURING OF ELECTRIC UTILITY INDUSTRY · Art. C. RETAIL COMPETITION

Statute text

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(a)Before customer choice begins on January 1, 2002, the commission shall ensure that retail customer protections are established that entitle a customer:

(1)to safe, reliable, and reasonably priced electricity, including protection against service disconnections in an extreme weather emergency as provided by Subsection (h) or in cases of medical emergency or nonpayment for unrelated services;

(2)to privacy of customer consumption and credit information;

(3)to bills presented in a clear format and in language readily understandable by customers;

(4)to the option to have all electric services on a single bill, except in those instances where multiple bills are allowed under Chapters 40 and 41;

(5)to protection from discrimination on the basis of race, color, sex, nationality, religion, or marital status;

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Legislative history

Acts 2023, 88th Leg., R.S., Ch. 945 (S.B. 1699), Sec. 2, eff. September 1, 2023.