Texas Utilities Code
§ 38.005 — ELECTRIC SERVICE RELIABILITY MEASURES
UT § 38.005Title 2. PUBLIC UTILITY REGULATORY ACT · Part B. ELECTRIC UTILITIES · Ch. 38. REGULATION OF ELECTRIC SERVICES · Art. A. STANDARDS
Statute text
View on source(a)The commission shall implement service quality and reliability standards relating to the delivery of electricity to retail customers by electric utilities and transmission and distribution utilities. The commission by rule shall develop reliability standards, including:
(1)the system-average interruption frequency index (SAIFI);
(2)the system-average interruption duration index (SAIDI);
(3)achievement of average response time for customer service requests or inquiries; or
(4)other standards that the commission finds reasonable and appropriate.
(b)The commission may take appropriate enforcement action under this section, including action against a utility, if any of the utility's feeders with 10 or more customers has had a SAIDI or SAIFI average that is more than 200 percent greater than the system average of all feeders during any two-year period. In determining the appropriate enforcement action, the commission shall consider:
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Legislative history
Acts 2009, 81st Leg., R.S., Ch. 424 (H.B. 2052), Sec. 1, eff. June 19, 2009. Acts 2025, 89th Leg., R.S., Ch. 856 (S.B. 1789), Sec. 2, eff. September 1, 2025.