Texas Utilities Code

§ 17.153 — RECORDS OF DISPUTED CHARGES

UT § 17.153Title 2. PUBLIC UTILITY REGULATORY ACT · Part A. PROVISIONS APPLICABLE TO ALL UTILITIES · Ch. 17. CUSTOMER PROTECTION · Art. D. PROTECTION AGAINST UNAUTHORIZED CHARGES

Statute text

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(a)Every service provider shall maintain a record of every disputed charge for a product or service placed on a customer's bill.

(b)The record required under Subsection (a) shall contain for every disputed charge:

(1)any affected telephone numbers or addresses;

(2)the date the customer requested that the billing utility remove the unauthorized charge;

(3)the date the unauthorized charge was removed from the customer's telephone or retail electric bill; and

(4)the date action was taken to refund or credit to the customer any money that the customer paid for the unauthorized charges.

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Legislative history

Added by Acts 1999, 76th Leg., ch. 1579, Sec. 3, eff. Aug. 30, 1999.