Texas Utilities Code

§ 15.051 — COMPLAINT BY AFFECTED PERSON

UT § 15.051Title 2. PUBLIC UTILITY REGULATORY ACT · Part A. PROVISIONS APPLICABLE TO ALL UTILITIES · Ch. 15. JUDICIAL REVIEW, ENFORCEMENT, AND PENALTIES · Art. C. COMPLAINTS

Statute text

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(a)An affected person may complain to the regulatory authority in writing setting forth an act or omission by a public utility in violation or claimed violation of a law that the regulatory authority has jurisdiction to administer or of an order, ordinance, or rule of the regulatory authority.

(b)The commission shall keep for a reasonable period information about each complaint filed with the commission that the commission has authority to resolve. The information shall include:

(1)the date the complaint is received;

(2)the name of the complainant;

(3)the subject matter of the complaint;

(4)a record of each person contacted in relation to the complaint;

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Legislative history

Acts 2005, 79th Leg., Ch. 797 (S.B. 408), Sec. 8, eff. September 1, 2005.