Texas Transportation Code

§ 643.153 — MOTOR CARRIER TRANSPORTING HOUSEHOLD GOODS

TN § 643.153Title 7. VEHICLES AND TRAFFIC · Part F. COMMERCIAL MOTOR VEHICLES · Ch. 643. MOTOR CARRIER REGISTRATION · Art. D. ECONOMIC REGULATION

Statute text

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(a)The department shall adopt rules to protect a consumer using the service of a motor carrier who is transporting household goods for compensation.

(b)The department may adopt rules necessary to ensure that a customer of a motor carrier transporting household goods is protected from deceptive or unfair practices and unreasonably hazardous activities. The rules must:

(1)establish a formal process for resolving a dispute over a fee or damage;

(2)require a motor carrier to indicate clearly to a customer whether an estimate is binding or nonbinding and disclose the maximum price a customer could be required to pay;

(3)create a centralized process for making complaints about a motor carrier that also allows a customer to inquire about a carrier's complaint record; and

(4)require a motor carrier transporting household goods to list a place of business with a street address in this state and the carrier's registration number issued under this article in any print advertising published in this state.

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Legislative history

Acts 2005, 79th Leg., Ch. 281 (H.B. 2702), Sec. 6.02, eff. June 14, 2005. Acts 2005, 79th Leg., Ch. 281 (H.B. 2702), Sec. 6.06, eff. June 14, 2005. Acts 2017, 85th Leg., R.S., Ch. 703 (H.B. 3254), Sec. 6, eff. January 1, 2018.