Texas Transportation Code
§ 391.006 — COMPLAINTS; RECORDS
TN § 391.006Title 6. ROADWAYS · Part H. HIGHWAY BEAUTIFICATION · Ch. 391. HIGHWAY BEAUTIFICATION ON INTERSTATE AND PRIMARY SYSTEMS AND CERTAIN ROADS · Art. A. GENERAL PROVISIONS
Statute text
View on source(a)The commission by rule shall establish procedures for accepting and resolving written complaints related to signs that are subject to this chapter. The rules must include:
(1)a process to make information available describing the department's procedures for complaint investigation and resolution, including making information about the procedures available on the department's Internet website;
(2)a system to prioritize complaints so that the most serious complaints receive attention before less serious complaints; and
(3)a procedure for compiling and reporting detailed annual statistics about complaints.
(b)The department shall develop and provide a simple form for filing complaints with the department.
(c)The department shall provide to each person who files a written complaint with the department, and to each person who is the subject of a complaint, information about the department's policies and procedures relating to complaint investigation and resolution.
…
Legislative history
Acts 2017, 85th Leg., R.S., Ch. 964 (S.B. 2006), Sec. 4, eff. June 15, 2017.