Texas Occupations Code

§ 651.202 — COMPLAINTS

OC § 651.202Title 3. HEALTH PROFESSIONS · Part L. CREMATORY SERVICES, FUNERAL DIRECTING, AND EMBALMING · Ch. 651. CREMATORY SERVICES, FUNERAL DIRECTING, AND EMBALMING · Art. E. PUBLIC INTEREST AND COMPLAINT INFORMATION

Statute text

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(a)The commission by rule shall establish methods by which consumers and service recipients are notified of the name, mailing address, and telephone number of the commission for the purpose of directing complaints to the commission. The commission may provide for that notice:

(1)on each license form, application, or written contract for services of a person regulated under this chapter;

(2)on a sign prominently displayed in the place of business of each person regulated under this chapter; or

(3)in a bill for service provided by a person regulated under this chapter.

(b)The commission shall adopt rules concerning a complaint filed under this section. The rules adopted under this subsection must:

(1)establish procedures regarding the receipt, investigation, and disposition of complaints;

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Legislative history

Acts 1999, 76th Leg., ch. 388, Sec. 1, eff. Sept. 1, 1999. Amended by Acts 2001, 77th Leg., ch. 682, Sec. 1.13, eff. Sept. 1, 2001; Acts 2003, 78th Leg., ch. 562, Sec. 14, eff. Sept. 1, 2003.