Texas Occupations Code
§ 555.007 — GENERAL RULES REGARDING COMPLAINT INVESTIGATION AND DISPOSITION
OC § 555.007Title 3. HEALTH PROFESSIONS · Part J. PHARMACY AND PHARMACISTS · Ch. 555. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES
Statute text
View on source(a)The board shall adopt policies and procedures concerning the investigation of a complaint filed with the board. The policies and procedures must:
(1)determine the seriousness of the complaint;
(2)ensure that a complaint is not closed without appropriate consideration;
(3)ensure that a letter is sent to the person who filed the complaint explaining the action taken on the complaint;
(4)ensure that the person who filed the complaint has an opportunity to explain the allegations made in the complaint;
(5)prescribe guidelines concerning the types of complaints that require the use of a private investigator and the procedures for the board to obtain the services of a private investigator; and
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Legislative history
Acts 2005, 79th Leg., Ch. 1345 (S.B. 410), Sec. 12, eff. September 1, 2005. Acts 2013, 83rd Leg., R.S., Ch. 522 (S.B. 404), Sec. 2, eff. September 1, 2013.