Texas Occupations Code

§ 453.154 — GENERAL RULES INVOLVING COMPLAINT INVESTIGATION AND DISPOSITION

OC § 453.154Title 3. HEALTH PROFESSIONS · Part H. PROFESSIONS RELATED TO CERTAIN TYPES OF THERAPY · Ch. 453. PHYSICAL THERAPISTS · Art. D. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES

Statute text

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(a)The board shall adopt rules relating to the investigation of a complaint received by the board. The rules shall:

(1)distinguish between categories of complaints;

(2)ensure that complaints are not dismissed without appropriate consideration;

(3)require that the board be advised of a complaint that is dismissed and that a letter be sent to the person who filed the complaint explaining the action taken on the dismissed complaint;

(4)ensure that the person who filed the complaint has an opportunity to explain the allegations made in the complaint;

(5)prescribe guidelines concerning the categories of complaints that require the use of a private investigator and the procedures for the board to obtain the services of a private investigator; and

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Legislative history

Acts 2017, 85th Leg., R.S., Ch. 535 (S.B. 317), Sec. 2.09, eff. September 1, 2017.