Texas Occupations Code

§ 351.205 — GENERAL RULES REGARDING COMPLAINT INVESTIGATION AND DISPOSITION

OC § 351.205Title 3. HEALTH PROFESSIONS · Part F. PROFESSIONS RELATED TO EYES AND VISION · Ch. 351. OPTOMETRISTS AND THERAPEUTIC OPTOMETRISTS · Art. E. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES

Statute text

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(a)The board shall adopt rules concerning the investigation of a complaint filed with the board. The rules adopted under this section must:

(1)distinguish between categories of complaints;

(2)ensure that a complaint is not dismissed without appropriate consideration;

(3)require that the board be advised of a complaint that is dismissed and that a letter be sent to the person who filed the complaint explaining the action taken on the complaint;

(4)ensure that the person who filed the complaint has an opportunity to explain the allegations made in the complaint; and

(5)prescribe guidelines concerning the categories of complaints that require the use of a private investigator and prescribe the procedures for the board to obtain the services of a private investigator. (a-1) The board shall adopt rules that prescribe a method for prioritizing complaints for purposes of complaint investigation and disposition. The rules adopted under this subsection must:

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Legislative history

Acts 2005, 79th Leg., Ch. 101 (H.B. 1025), Sec. 1.014, eff. September 1, 2005.