Texas Occupations Code

§ 301.204 — GENERAL RULES, POLICIES, AND PROCEDURES REGARDING COMPLAINT INVESTIGATION AND DISPOSITION

OC § 301.204Title 3. HEALTH PROFESSIONS · Part E. REGULATION OF NURSING · Ch. 301. NURSES · Art. E. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES

Statute text

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(a)The board shall adopt rules, policies, and procedures concerning the investigation of a complaint filed with the board. The rules, policies, or procedures adopted under this subsection must:

(1)distinguish between categories of complaints;

(2)ensure that complaints are not dismissed without appropriate consideration;

(3)require that the board be advised of a complaint that is dismissed and that a letter be sent to the person who filed the complaint explaining the action taken on the dismissed complaint;

(4)ensure that the person who filed the complaint has an opportunity to explain the allegations made in the complaint;

(5)prescribe guidelines concerning the categories of complaints that require the use of a private investigator and the procedures for the board to obtain the services of a private investigator; and

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Legislative history

Acts 2007, 80th Leg., R.S., Ch. 889 (H.B. 2426), Sec. 17, eff. September 1, 2007. Acts 2007, 80th Leg., R.S., Ch. 889 (H.B. 2426), Sec. 18, eff. September 1, 2007.