Texas Insurance Code

§ 848.107 — COMPLAINT SYSTEMS

IN § 848.107Title 6. ORGANIZATION OF INSURERS AND RELATED ENTITIES · Part C. LIFE, HEALTH, AND ACCIDENT INSURERS AND RELATED ENTITIES · Ch. 848. HEALTH CARE COLLABORATIVES · Art. C. GENERAL POWERS AND DUTIES OF HEALTH CARE COLLABORATIVE

Statute text

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(a)A health care collaborative shall implement and maintain complaint systems that provide reasonable procedures to resolve an oral or written complaint initiated by:

(1)a patient who received health care services provided by a participating physician or health care provider; or

(2)a participating physician or health care provider.

(b)The complaint system for complaints initiated by patients must include a process for the notice and appeal of a complaint.

(c)A health care collaborative may not take a retaliatory or adverse action against a physician or health care provider who files a complaint with a regulatory authority regarding an action of the health care collaborative.

Legislative history

Added by Acts 2011, 82nd Leg., 1st C.S., Ch. 7 (S.B. 7), Sec. 4.01, eff. September 28, 2011.