Texas Human Resources Code

§ 40.0041 — COMPLAINT PROCESS

HR § 40.0041Title 2. HUMAN SERVICES AND PROTECTIVE SERVICES IN GENERAL · Part D. DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES; CHILD WELFARE AND PROTECTIVE SERVICES · Ch. 40. DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES · Art. A. GENERAL PROVISIONS

Statute text

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(a)The executive commissioner by rule shall develop and implement a uniform process for receiving and resolving complaints against the department throughout the state. The process shall include:

(1)statewide procedures through which the public, consumers, and service recipients are informed:

(A)of the right to make a complaint against the department, including the mailing addresses and telephone numbers of appropriate department personnel responsible for receiving complaints and providing related assistance; and

(B)of the department's procedures for resolving a complaint, including the right to appeal a decision made at the local level;

(2)development and statewide distribution of a form or telephone system that may be used to make a complaint;

(3)a requirement that the department provide information by mail or telephone regarding the department's procedures for investigating and resolving a complaint to each person who makes a complaint; and

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Legislative history

Acts 2015, 84th Leg., R.S., Ch. 1 (S.B. 219), Sec. 4.186, eff. April 2, 2015. Acts 2015, 84th Leg., R.S., Ch. 1168 (S.B. 830), Sec. 2, eff. September 1, 2015.