Texas Family Code
§ 231.119 — OMBUDSMAN PROGRAM
FA § 231.119Title 5. THE PARENT-CHILD RELATIONSHIP AND THE SUIT AFFECTING THE PARENT-CHILD RELATIONSHIP · Part D. ADMINISTRATIVE SERVICES · Ch. 231. TITLE IV-D SERVICES · Art. B. SERVICES PROVIDED BY TITLE IV-D PROGRAM
Statute text
View on source(a)The Title IV-D agency shall establish an ombudsman program to process and track complaints against the Title IV-D agency. The director of the Title IV-D agency shall:
(1)designate an employee to serve as chief ombudsman to manage the ombudsman program; and
(2)designate an employee in each field office to act as the ombudsman for the office.
(b)The Title IV-D agency shall develop and implement a uniform process for receiving and resolving complaints against the Title IV-D agency throughout the state. The process shall include statewide procedures to inform the public and recipients of Title IV-D services of the right to file a complaint against the Title IV-D agency, including the mailing addresses and telephone numbers of appropriate Title IV-D agency personnel responsible for receiving complaints and providing related assistance.
(c)The ombudsman in each field office shall ensure that an employee in the field office responds to and attempts to resolve each complaint that is filed with the field office. If a complaint cannot be resolved at the field office level, the ombudsman in the field office shall refer the complaint to the chief ombudsman.
(d)The Title IV-D agency shall maintain a file on each written complaint filed with the Title IV-D agency. The file must include:
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Legislative history
Added by Acts 1999, 76th Leg., ch. 556, Sec. 54, eff. Sept. 1, 1999.