Texas Business & Commerce Code

§ 120.104 — APPEAL PROCEDURES

BC § 120.104Title 5. REGULATION OF BUSINESSES AND SERVICES · Part C. BUSINESS OPERATIONS · Ch. 120. SOCIAL MEDIA PLATFORMS · Art. C. COMPLAINT PROCEDURES

Statute text

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If a social media platform receives a user complaint on the social media platform's removal from the platform of content provided by the user that the user believes was not potentially policy-violating content, the social media platform shall, not later than the 14th day, excluding Saturdays and Sundays, after the date the platform receives the complaint:

(1)review the content;

(2)determine whether the content adheres to the platform's acceptable use policy;

(3)take appropriate steps based on the determination under Subdivision (2); and

(4)notify the user regarding the determination made under Subdivision (2) and the steps taken under Subdivision (3).

Legislative history

Added by Acts 2021, 87th Leg., 2nd C.S., Ch. 3 (H.B. 20), Sec. 2, eff. December 2, 2021.