Texas Business & Commerce Code
§ 120.102 — PROCESSING OF COMPLAINTS
BC § 120.102Title 5. REGULATION OF BUSINESSES AND SERVICES · Part C. BUSINESS OPERATIONS · Ch. 120. SOCIAL MEDIA PLATFORMS · Art. C. COMPLAINT PROCEDURES
Statute text
View on source(a)A social media platform that receives notice of illegal content or illegal activity on the social media platform shall make a good faith effort to evaluate the legality of the content or activity within 48 hours of receiving the notice, excluding hours during a Saturday or Sunday and subject to reasonable exceptions based on concerns about the legitimacy of the notice.
(b)A social media platform that receives notice of explicit deep fake material on the social media platform shall:
(1)immediately confirm to the user that the social media platform is aware of the material;
(2)remove the content reported by the user and any known content that is a copy of or identical to the reported content as explicit deep fake material; and
(3)not later than the seventh day after the date the user submitted the report to the social media platform, provide a written notice to the user updating the user on the status of the reported content. Added by Acts 2021, 87th Leg., 2nd C.S., Ch. 3 (H.B. 20), Sec. 2, eff. December 2, 2021. Amended by:
Legislative history
Acts 2025, 89th Leg., R.S., Ch. 749 (H.B. 3133), Sec. 4, eff. September 1, 2025.