Texas Alcoholic Beverage Code

§ 5.54 — RESOLUTION OF COMPLAINTS

AL § 5.54Title 2. ADMINISTRATION OF CODE · Ch. 5. ALCOHOLIC BEVERAGE COMMISSION · Art. B. POWERS AND DUTIES

Statute text

(a)The commission shall maintain a system to promptly and efficiently act on complaints filed with the commission. The commission shall assign priorities to complaint investigations based on risk so that the commission handles the most serious complaints first. (a-1) The commission shall maintain information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.

(b)If a written complaint is filed with the commission that the commission has authority to resolve, the commission, at least quarterly and until final disposition of the complaint, shall notify the parties to the complaint of the status of the complaint unless the notice would jeopardize an undercover investigation.

(c)The commission shall:

(1)compile:

(A)detailed statistics and analyze trends on complaint information, including:

(i)the nature of the complaints;

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Legislative history

Acts 2007, 80th Leg., R.S., Ch. 68 (S.B. 904), Sec. 13, eff. September 1, 2007.