Florida Florida Statutes
§ 23.30 — Florida Customer Service Standards Act
FS § 23.30Ch. 23
Statute text
View on source(1)SHORT TITLE.—This section may be cited as the “Florida Customer Service Standards Act.”
(2)PURPOSE.—It is the purpose of this section to direct state departments to practice and employ all the measures set forth in this section.
(3)DEFINITIONS.—As used in this section:(a) “Customer” means any member of the public who uses or requests services or information provided by a state department or who is required by statute to interact with the department.
(b)“Department” means a principal administrative unit within the executive branch of state government, as set forth in chapter 20, and also includes the Public Service Commission.
(4)MEASURES TO BE IMPLEMENTED.—State departments shall:(a) Designate an employee or employees in the department who shall be responsible for facilitating the resolution of customer complaints, including any customer complaints regarding unsatisfactory treatment by department employees.
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