California Welfare and Institutions Code

§ 9712.5

WIC § 9712.5 Effective Jun 27, 2019Div. 8.5 · Ch. 11 · Art. 2

Statute text

The State Ombudsman shall, personally or through representatives of the office, do all of the following:

(a)(1) Identify, investigate, and resolve complaints that are made by, or on behalf of, residents of long-term care facilities that relate to actions, inactions, or decisions of providers or representatives of providers of long-term care services, public agencies, or health and social services agencies that may adversely affect the health, safety, welfare, or rights of residents, including the welfare and rights of residents with respect to the appointment and activities of conservators, guardians, and representative payees.

(2)The requirement described in paragraph (1) shall not preclude the referral of other individuals’ complaints and concerns that a representative becomes aware are occurring in the facility to the appropriate governmental agency.

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Legislative history

Amended by Stats. 2019, Ch. 27, Sec. 23. (SB 80) Effective June 27, 2019.