California Welfare and Institutions Code

§ 4571

WIC § 4571 Effective Jun 30, 2022Div. 4.5 · Ch. 4

Statute text

(a)It is the intent of the Legislature to ensure the well-being of consumers, taking into account their informed and expressed choices. It is further the intent of the Legislature to support the satisfaction and success of consumers through the delivery of quality services and supports. Evaluation of the services that consumers receive is a key aspect to the service system. Utilizing the information that consumers and their families provide about those services in a reliable and meaningful way is also critical to enable the department to assess the performance of the state’s developmental services system and to improve services for consumers in the future. To that end, the State Department of Developmental Services, on or before January 1, 2010, shall implement an improved, unified quality assessment system, in accordance with this section.

(b)The department, in consultation with stakeholders, shall identify a valid and reliable quality assurance instrument that assesses consumer and family satisfaction, provision of services in a linguistically and culturally competent manner, and personal outcomes. The instrument shall do all of the following:

(1)Provide nationally validated, benchmarked, consistent, reliable, and measurable data for the department’s Quality Management System.

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Legislative history

Amended by Stats. 2022, Ch. 49, Sec. 17. (SB 188) Effective June 30, 2022.