California Public Contract Code
§ 12140
PCC § 12140 Effective Jan 1, 2026Div. 2 · Part 2 · Ch. 3.7
Statute text
View on leginfo.ca.gov(a)Notwithstanding any other law, any state agency authorized to enter into contracts relating to public benefit programs shall only contract for services provided by a call center that directly serves applicants for, recipients of, or enrollees in, those public benefit programs with a contractor that certifies in its bid for the contract that the services provided under the contract and any subcontract performed under that contract, to applicants for, recipients of, or enrollees in, those public benefit programs, will be performed solely with workers employed in California. Any contractor that knowingly provides false information in the certification required by this subdivision shall be subject to a civil penalty in an amount of up to ten thousand dollars ($10,000), in addition to any other remedies available to the state agency. An action for a civil penalty under this subdivision may be brought by any public prosecutor in the name of the people of the State of California.
(b)For purposes of this section:
(1)“Call center” means a building, facility, or operation where customer or client services or assistance is provided by telephone, fax, email, text, or web-based interaction.
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Legislative history
Amended by Stats. 2025, Ch. 67, Sec. 162. (AB 1170) Effective January 1, 2026.