California Government Code

§ 53055

GOV § 53055 Effective Jan 1, 1993Div. 2 · Title 5 · Part 1 · Ch. 1 · Art. 3.5

Statute text

Each cable television operator or video provider in the state shall establish customer service standards. These customer service standards shall include, but not be limited to, standards regarding the following:

(a)Installation, disconnection, service and repair obligations, employee identification and service call response time and scheduling.

(b)Customer telephone and office hours; procedures for billing, charges, refunds, and credits.

…

Legislative history

Added by Stats. 1992, Ch. 262, Sec. 1. Effective January 1, 1993.