California Financial Code

§ 90008

FIN § 90008 Effective Jan 1, 2021Div. 24 · Ch. 6

Statute text

(a)The department shall, by rule, establish reasonable procedures to provide a timely response to consumers, in writing where appropriate, to complaints against, or inquiries concerning, a covered person.

(b)The department shall, by rule, require a covered person to provide a timely response, in writing where appropriate, to the department concerning a consumer complaint or inquiry, including all of the following:

(1)Steps that have been taken by the covered person to respond to the complaint or inquiry of the consumer.

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Legislative history

Added by Stats. 2020, Ch. 157, Sec. 7. (AB 1864) Effective January 1, 2021.