California Civil Code

§ 1788.104

CIV § 1788.104 Effective Jan 1, 2023Div. 3 · Title 1.6C.10 · Part 4 · Ch. 4

Statute text

(a)Not later than 180 days following the operative date of this chapter, the commissioner shall designate a Student Loan Ombudsman to work within the department. The Student Loan Ombudsman shall hire additional staff as necessary to implement this section.

(b)The Student Loan Ombudsman shall receive and review complaints from student loan borrowers.

(c)Any complaint regarding a student loan servicer licensed or subject to licensing under the Student Loan Servicing Act (Division 12.5 (commencing with Section 28100) of the Financial Code) shall be referred to the appropriate unit within the department. This unit may investigate complaints referred by the Student Loan Ombudsman, and from the public, who may also submit complaints directly to the department.

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Legislative history

Amended by Stats. 2022, Ch. 452, Sec. 22. (SB 1498) Effective January 1, 2023.