California Business and Professions Code

§ 472.4

BPC § 472.4 Effective Jan 1, 2024Div. 1 · Ch. 9

Statute text

In addition to any other requirements of this chapter, the department shall do all of the following:

(a)Establish procedures to assist owners or lessees of new motor vehicles who have complaints regarding the operation of a qualified third-party dispute resolution process.

(b)Establish methods for measuring customer satisfaction and to identify violations of this chapter, which shall include an annual random postcard or telephone survey by the department of the customers of each qualified third-party dispute resolution process.

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Legislative history

Amended by Stats. 2023, Ch. 510, Sec. 2. (SB 887) Effective January 1, 2024.