California Business and Professions Code

§ 22599.2

BPC § 22599.2 Effective Jan 1, 2026Div. 8 · Ch. 22.4

Statute text

(a)A food delivery platform shall provide a full refund, including all taxes, commissions, fees, and gratuities, to the customer if an order is not delivered or the wrong order is delivered, unless the food delivery platform determines that the customer was responsible for the nondelivery or finds evidence indicating the refund request may be fraudulent.

(b)The food delivery platform shall refund the amount of the original paid gratuity to the customer but shall not take or deduct the original gratuity amount from the delivery driver.

(c)If it is not feasible for the food delivery platform to refund the paid gratuity to the customer in the original method of payment, the food delivery platform shall provide an alternate refund method for the paid gratuity.

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Legislative history

Added by Stats. 2025, Ch. 341, Sec. 2. (AB 578) Effective January 1, 2026.